Frequently Asked Questions

Do I have to be 19 years or older to shop on GreenJayExpress?

Yes, you must be 19 years of age or older to shop on this site.

By shopping on you are acknowledging that you are 19+ and that you understand that providing product to anyone under the age of 19 is against the law.

What are GreenJay’s shipping policies?

Orders processed before 12 pm EST will ship the same business day. Any order processed after 12 pm will be shipped the following business day.

Exceptions may apply due to Canada Post operations.

All parcels are shipped using Canada Post.  Tracking numbers are provided to customers for assurance.   

Please note: you must provide a complete and accurate shipping address for every order.  Missing and/or incorrect information resulting in lost or returned packages will void the shipping guarantee.

How do I complete my order?

Follow these simple steps:

  • Confirm all shipping information is accurate and correct
  • Submit your order to generate an order number
  • After submission, follow the instructions for eTransfer
How do I pay for my order?

Orders may only be paid via eTransfer.  The process has been simplified with the integration of an auto-deposit function.

Instructions for eTransfer will be provided after order submission. Ensure to read and follow instructions carefully. 

What about weekends and holidays?

We process payments and orders during business hours only, Monday to Friday. If your payment is received after 12pm EST, your order will be processed the next business day. If payment has not been received within 24 hours of your order being placed, the order will be cancelled and the stock will be released back into our system.

Does eTransfer work for all Banks/Credit Unions?

For the most part, yes!

Unfortunately due to compatibility issues, we cannot accept e-transfers from Tangerine bank accounts. We are working to resolve this and apologize for the inconvenience.

How long will my order take to arrive?

Using Canada Post XpressPost, orders are expected to be delivered in 1-2 business days.  Delivery location may affect shipping.

Orders processed after 12 pm on Fridays will be shipped on the following Monday.

Orders will not be shipped until payment has confirmed.